Privacy Policy

1. Introduction

DentalPro is a product of CardCity LLP, a limited liability partnership registered in Singapore ("we", "us", "our"). We operate a dental practice management platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, including our WhatsApp integration.

2. Information We Collect

• Account information: name, email address, phone number
• Practice information: practice name, address, contact details
• Patient data: names, contact details, appointment history, clinical records
• WhatsApp messages: message content exchanged through our WhatsApp integration for appointment booking and practice communication
• Usage data: how you interact with our platform

3. How We Use Your Information

• To provide and maintain our dental practice management services
• To facilitate appointment booking and patient communication via WhatsApp
• To send appointment reminders and practice notifications
• To improve our services and user experience
• To comply with legal obligations

4. WhatsApp Integration

Our platform integrates with the WhatsApp Business API to enable patient communication. When patients interact with a practice via WhatsApp:

• Messages are processed to facilitate appointment booking and enquiries
• Phone numbers are used to match patients with their records
• Message history is stored securely to maintain conversation context
• We do not sell or share WhatsApp message data with third parties

5. Data Storage and Security

Your data is stored securely using industry-standard encryption and security practices. All data is transmitted over HTTPS and stored in encrypted cloud infrastructure. Access to patient data is restricted to authorised practice members through role-based access control.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Patient records are retained in accordance with applicable healthcare regulations in Mauritius. You may request deletion of your data at any time, subject to legal retention requirements.

7. Third-Party Services

We use third-party service providers to operate our platform, including cloud hosting, authentication, and messaging services. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for WhatsApp communications

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@dentalpro.mu.

CardCity LLP
Singapore